Contact Us

Phone
0488 998 186

Email
info@automatedav.com.au

Address
Sydney, Australia

Online Enquiry

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Let us ask you...

 

  • Would you like to have a worry-free experience with the technology in your home?

  • Would you like to learn how to get immediate help whenever you need it?

  • Imagine being able to detect issues before they occur. Wouldn't that be wonderful?

If you answered yes to any of those questions, our aftercare plans are perfect for you.  You can relax with the knowledge that our team is prepared to guarantee that we will keep your systems operating smoothly, all by maintaining updates and servicing ensuring your system is not left behind.  With the benefits of modern technology, we are able to monitor and make changes to your system remotely (Available on all of our plans below)

 

 

 

No Risk Satisfaction Offer

If you are not happy with our aftercare service, cancel anytime no worries with no fees.

 

Get Support Account Management

See our peace of mind aftercare packages below.

Speak to us today and we will be happy to suggest a plan that is tailored to meet your specific needs.

No

Aftercare Plan
On-Site Hours

The hours when you can expect to receive on-site system support.

7:00am to 5pm

Monday to Friday
Call Out Fee Included

The service call fee is $250 Inc GST for each service request.
Service Hours Included

Included hours per month (Hours do not roll over & additional hours required are 20% discounted)

0
Remote Support In Hours

The hours when you can expect to receive remote system support - may require additional hardware.

7:00am to 5pm

Monday to Friday
Remote Support Out Of Hours

The hours when you can expect to receive remote system support - may require additional hardware.

5:00pm to 9pm

Monday to Sunday
Remote Adjustments

This includes any required modifications of any system's programming.
Proactive Support

Your systems will be monitored - additional hardware is required.

Essential

Inclusions
On-Site Hours

The hours when you can expect to receive on-site system support.

7:00am to 5pm

Monday to Friday
Call Out Fee Included

The service call fee is $250 Inc GST for each service request.
Service Hours Included 

Included hours per month (Hours do not roll over & additional hours required are 20% discounted)

1
Remote Support In Hours

The hours when you can expect to receive remote system support - may require additional hardware.

7:00am to 5pm

Monday to Friday
Remote Support Out Of Hours

The hours when you can expect to receive remote system support - may require additional hardware.

5:00pm to 9pm

Monday to Sunday
Remote Adjustments

This includes any required modifications of any system's programming.
Proactive Support

Your systems will be monitored - additional hardware is required.

Pricing

$99/month
Pay Monthly
Pay Yearly

Premium

Inclusions
On-Site Hours

The hours when you can expect to receive on-site system support.

7:00am to 5pm

Monday to Friday
Call Out Fee Included

The service call fee is $250 Inc GST for each service request.
Service Hours Included

Included hours per month (Hours do not roll over & additional hours required are 20% discounted)

2
Remote Support In Hours

The hours when you can expect to receive remote system support - may require additional hardware.

7:00am to 5pm

Monday to Friday
Remote Support Out Of Hours

The hours when you can expect to receive remote system support - may require additional hardware.

5:00pm to 9pm

Monday to Sunday
Remote Adjustments

This includes any required modifications of any system's programming.
Proactive Support

Your systems will be monitored - additional hardware is required.

Pricing

$299/month
Pay Monthly
Pay Yearly

Elite

Inclusions
On-Site Hours

The hours when you can expect to receive on-site system support.

7:00am to 5pm

Monday to Friday
Call Out Fee Included

The service call fee is $250 Inc GST for each service request.
Service Hours Included

Included hours per month (Hours do not roll over & additional hours required are 20% discounted)

4
Remote Support In Hours

The hours when you can expect to receive remote system support - may require additional hardware.

7:00am to 5pm

Monday to Friday
Remote Support Out Of Hours

The hours when you can expect to receive remote system support - may require additional hardware.

5:00pm to 9pm

Monday to Sunday
Remote Adjustments

This includes any required modifications of any system's programming.
Proactive Support

Your systems will be monitored - additional hardware is required.

Pricing

$399/month
Pay Monthly
Pay Yearly

 

Terms & Conditions apply*

FAQ's.

 

Are our aftercare plans available to everyone?

Certainly, so long as your network has been installed and maintained by AAV, then our above plans are available to choose from.
Why do I need an aftercare plan? We can’t guarantee that your tech won’t ever let you down, but we can guarantee that we'll always be there to get things back on track. With some additional hardware installed, we are able to provide system maintenance, updates, support & repairs remotely (Available on premium & elite plans, on-site support is also available).
What if i'm not on a aftercare plan? If you opt for paying per incident or hourly, you won't get priority scheduling, extended hours or any other benefits that come with being on a plan. In fact, it's probable that you'll end up paying more than if you were on a plan.
Isn't my system reliable? In fact, more than ever - however there are constant hardware/software updates, not only on what we have installed, but on your mobile devices, TVs etc. We pride ourselves on keeping your systems as reliable as they can be.
What makes Automated Audio Visual different ? Almost every connected device, especially critical home automation and networking devices, they all rely on software updates.
What makes Automated Audio Visual different ? We are punctual, reliable, neat and get the job finished to only the highest standards, as well as being strong believers that if it's not done right, it's not finished.

Have a question not answered above? We're here to help - email aftercare@automatedav.com.au